Job description
Sewell Wallis are working with a global organisation with offices throughout the UK who are looking to recruit a Senior Head of Aftermarket.
This is a pivotal role within the organisation where as part of the senior leadership team you will provide direction and manage a substantial Aftersales, Part Sales/Customer Service and Field Service team across the UK and Export countries in delivering a best in class Aftermarket function.
Reporting to the Director of Sales & Aftermark, your responsibilities will also include:-
- Leading the Aftermarket function and developing a strategic approach to customer care promoting innovation, efficiency and customer focus in service delivery
- Overseeing the resolve of customer concerns, settling customer claims and leading on the planning, formulating and development of Aftermarket and Customer Service policies and procedures
- With full Profit and Loss accountability, the job holder is responsible for developing an aftersales, parts sales, field service strategy that is in line with the annual forecasted budget. This will include the delivery of cost reduction initiatives, the improvement of services activities, workforce planning, and to maximise commercial opportunities
- Putting plans and activities in place to increase the revenue in all 3 Service Centres and to enable them to become their own profit centre
- Developing and implementing an annual business plan for the aftersales and customer services department, setting and reviewing key performance indicators working towards monthly, quarterly and annual targets and applying risk management methodology and techniques to mitigate any exposure
- Leading and delivering programs of transformation and business improvement initiatives including people; cultural change; continuous improvement in service delivery and improve customer services
- Developing and building relationships with customers, suppliers and clients establishing trust and credibility
- Driving customer satisfaction to the highest degree which will involve proactively identify strategic, added value services for customers and help to grow the customer base from an after sales and service perspective
- Ensuring that the appropriate Quality systems and processes are documented and followed to meet the ISO9001 standard
- Managing high performance through people, providing mentoring and coaching to members of the team, ensuring that clear goals and objectives are set and monitored
- Developing policies and procedures
Requirements
- 3-5 years senior management experience as a Fleet Manager/Engineering Director or in an automotive Service/After Sales Manager role
- Knowledge of business process re-engineering, project, programme and change management methodologies and their application
- Senior stakeholder management skills
- Commercial and budgetary acumen.
- Excellent communication skills
- Experience of managing and developing large teams
Benefits
- Executive level salary plus car allowance
- Competitive benefits package
Candidates can be based out of area, but there will be substantial travel across the UK.
For further details, please contact Emma Dugdale
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
