City of London, London
£38000 - £42000 per annum
about 1 month ago
They now have an exciting opportunity for a Quality Assurance Improvement Analyst to join their team.
This Quality Assurance Improvement Analyst role will focus on developing strategies for the delivery of improvements according to SLA's compliance and internal business issues. You will develop a plan for improving processes within the business and helping to develop a culture of continuous improvement.
As the Quality Assurance Improvement Analyst your role will report into the Quality Assurance Manager and will include the following duties:-
-Completing independent file reviews to ensure fee earners are adhering to the company standards
-Collaborating with business areas and understanding the root cause analysis
-Update and maintain documentation on process improvements and process performance
-Develop and deliver appropriate training plans to assist in the delivery of continuous improvement across all stakeholder groups
-Complete client file reviews to monitor adherence to SLA's and internal performance standards
-Produce audit performance reports, identifying hotspot areas for improvements
-Work closely with the Partners to deliver feedback to fee earners
-Work closely with the risk teams to ensure all new and proposed SLA's are reviewed within strict timescales and changes impacting the business are communicated to all stakeholders
-Work closely with HR, IT and the Business Development teams to provide quality audit data
-Review and prepare files for Client audits
To be considered for this all-encompassing quality assurance position, you must have strong knowledge of insurance litigation processes, having worked within a legal or insurance industry. You need a strong understanding of audit and be someone who can demonstrate experience of identifying and implementing improvement opportunities across the business.
Please either apply or contact Lucy Regan for a confidential discussion.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.