Job description
Our client is a well established legal business based in Manchester City Centre. They have become an employer of choice and offer excellent working benefits for their employees.They have an exciting new vacancy for a Quality Assurance Analyst to join their organisation and will offer an excellent career opportunity for a hard working individual.
Reporting to the Quality Assurance Manager you will be responsible for completing independent and consistent file reviews to ensure fee earners are adhering to performance standards.
Your responsibilities will include:-
-Delivering service excellence to clients by compliance with Service Level Agreements
-Reporting on departmental performance and providing feedback, identifying improvement areas and helping to develop a culture of continuous improvement
-Completing client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database
-Producing audit performance report to the Audit Manager for agreement and cascade to relevant Client Account Partners
-Working with partners to deliver feedback to fee earners
-Tracking the completion of remedial action where identified and ensuring the actions are effective and implemented
-Working with risk teams to ensure all new and proposed Service Level Agreements are reviewed
-Reviewing and preparing files for client audits delivering timely feedback to the Client Account Partner
-Managing ad hoc audit requests from Audit Managers
-Assisting in the delivery of continuous improvement to the UK Insurance Practice, recommending improvements and designing and delivering training
The ideal candidate will have:-
-A background in either legal panel file audits or insurance claims audit
-Excellent knowledge of insurance litigation processes
-Understanding of audit
For further details please contact Lucy Regan.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
