Batley, West Yorkshire
£16500 - £18500 per annum
about 1 year ago
Type: Temp to Perm
Start Date: Immediate
Are you looking to join a fantastic, rapidly growing small business with a family feel?
Are you looking for an all rounded varied role within customer service?
Are you looking to prove yourself and develop your career?
Are you looking for an immediate start?
If so, then we have the perfect opportunity to join a well-established manufacturing company in the Batley area as an Operations Administrator on a temp to permanent basis working within the Transport Team. This is a great role with huge scope for progression and the potential to move in to different roles/departments. You will join a customer focussed close-knit company that really looks after its employees and customers. Full training and support will be given and the company provide free parking and offer an excellent benefits package.
The main duties of the role will involve:
*Supporting the transport team in planning jobs and distributing vehicles, ensuring that customers' timescales are met at all times.
*Maintenance of purchase orders.
*Planning travel and booking accommodation when required.
*Providing reports and working with Senior Management around high profit products, sales figures and ad-hoc projects.
*Supporting with the processing of invoices.
*Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
*Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
*Responding and dealing with emails.
*Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
*Supporting the sales team with quotes, finance applications and the downloading of orders.
*Carrying out quality audits on all administration throughout the business.
The ideal candidate will:-
*Have great customer service skills and be passionate about helping customers and delivering excellent customer service at all times
*Have at least 6 months previous administrative/customer service based experience within an office environment.
*Be confident, outgoing and willing to learn.
*Have a want to develop and progress and really make a career for themselves within the business.
*Be able to work within a fast paced, deadline orientated environment and be able to thrive under pressure.
*Have excellent organisational skills and good attention to detail.
For more information please contact Gemma Watmough on 07900738647.