Job description
Sewell Wallis are currently recruiting for a fantastic, growing business based on the outskirts of Batley who require an Operations Administrator to join their existing customer service/sales team. This company offers brilliant progression for hard working individuals and really do like to develop and promote from within. You will join a close knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career. The ideal candidate will have had some basic exposure to an administrative/customer service role within an office environment and therefore understands the challenges and complexities that they will potentially face. Full training and support will be given and the company provide free parking and an excellent benefits package.The main duties of the role will involve:-
-Supporting the transport team in planning jobs and distributing vehicles, ensuring that customers timescales are met at all times.
-Maintenance of purchase orders.
-Planning travel and booking accommodation when required.
-Providing reports and working with Senior Management around high profit products, sales figures and ad-hoc projects.
-Supporting with the processing of invoices.
-Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
-Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
-Responding and dealing with emails.
-Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
-Supporting the sales team with quotes, finance applications and the downloading of orders.
-Carrying out quality audits on all administration throughout the business.
The ideal candidate will:-
Be a confident communicator with a hunger to develop and learn new things.
Have some previous administrative/customer service based experience within an office environment.
Have a want to develop and progress and really make a career for themselves within the business.
Will have the ability to deliver excellent customer service at all times.
Have a can do attitude and will be an approachable team player.
Be able to work within a fast paced, deadline orientated environment and will thrive under pressure.
Have excellent organisational skills and good attention to detail.
For further details please contact Gemma Watmough on 07900 738647
