Job description
I am extremely excited to be working with one of my favourite clients as they look to recruit a legal administrator. Due to expansion they are looking to appoint a receptionist to help out with day to day duties.
This is a fantastic role for the right candidate. The right candidate will ideally have previous receptionist experience and preferably worked in a law firm.
About the Role
MAIN DUTIES:
Utilising all support available you will
* Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
* Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
* Maintain a clean and professional environment across reception and client meeting areas.
* Manage room bookings as applicable using the Manhattan booking system. liaising with hosts to obtain presentation details in advance of meetings where required.
* Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.
* Deal with complaints or queries in a calm and professional manner and escalate when necessary.
* Setting up conference room equipment as required, to include laptops, screens, projectors.
* Booking client taxis/cars.
About You
PERSON SPECIFICATION
* Proven record in a customer service environment.
* Sound knowledge of Microsoft Office and Excel.
* Experience in a professional, corporate office environment.
* Good understanding of IT and audio-visual equipment with the ability to set up and use this knowledge to remedy issues before escalating.
SKILLS
* Able to work on own initiative with a proactive attitude.
* Highly service focused with a 'can do' attitude with the ability to maintain standards when under pressure.
* Works well on own or as part of a team.
* Well organised, able to plan and prioritise the work of self and others, with strong attention to detail.
* The ability to listen, question and interpret information to understand requirements.
* Problem solving skills and the ability to suggest and deliver creative/innovative solutions.
* Good interpersonal skills, flexible to work with a range of styles and personalities.
* Excellent verbal and written communication skills.
* Ability to maintain standards when under pressure.
* Able to build strong relationships with key stakeholders e.g. landlord, contractors, Partners and internal staff, other Facilities teams when required.
* Flexibility to support outside usual hours if required.
* To deal with complaints or queries in a calm and professional manner and escalate when necessary.
* A good decision maker, with the ability to use own initiative and work independently as well as a member of a team.
EXPERIENCE AND QUALIFICATIONS
* A good standard of general education, including Maths and English.
* Experience of Customer Service &/or Reception areas.
* Experience in a client facing role involving basic IT and AV support.
* Experience of the above in either a law firm (preferable) or professional services environment.
BENEFITS
- Working from home 50% of the time- Cycle to work scheme
- 50% towards your gym membership
- Bonus scheme
- 25 days holiday which will increase to 28
- Loyalty awards
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
