Customer Service (Sales)
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Location
Sheffield, South Yorkshire
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Camilla Burrows
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Contact email:
camilla.burrows@sewellwallis.co.uk
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Job ref:
CAM/9262_1579775110
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Published:
about 1 year ago
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Expiry date:
2020-02-22
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Startdate:
ASAP
Salary: Competitive + Excellent Benefits
*Handle front-line telephone and written contact with customers, consumers and sales personnel, facilitating the earliest possible resolution in line with service standards and procedures;
*Order editing and order entry as appropriate;
*Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and adopting a professional approach at all times;
*Receive and process 'follow up' information for previous requests and update systems as appropriate;
*Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
*Quickly identify situations requiring specialist information and direct customers appropriately;
*Provide the necessary administration support to resolve customer queries;
*Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;
*Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and respond positively to new and alternative systems;
*Maintain confidentiality and observe data protection and associated guidelines where appropriate.
The successful candidate will have/be:
*Excellent Customer Service skills
*Excellent telephone manner, with the ability to communicate clearly and create trust
*Ability to work under pressure
*Ability to manage personal workload
*Ability to work to a high standard of accuracy and efficiency
For more information please contact Camilla Burrows
