Customer Service Advisor

  • Location

    Sheffield, South Yorkshire

  • Sector:

    HR & Business Support

  • Job type:


  • Salary:


  • Contact:

    Camilla Burrows

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


Sewell Wallis are delighted to be helping a well-established and reputable manufacturing business based in Sheffield in their search for a motivated Customer Service Advisor to join their team. The successful candidate will have experience working in a fast paced environment and a passion for delivering first class customer service.

Salary: Competitive + Excellent Benefits

*Handle front-line telephone and written contact with customers, consumers and sales personnel, facilitating the earliest possible resolution in line with service standards and procedures;
*Order editing and order entry as appropriate;
*Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and adopting a professional approach at all times;
*Receive and process 'follow up' information for previous requests and update systems as appropriate;
*Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
*Quickly identify situations requiring specialist information and direct customers appropriately;
*Provide the necessary administration support to resolve customer queries;
*Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;
*Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and respond positively to new and alternative systems;
*Maintain confidentiality and observe data protection and associated guidelines where appropriate.

The successful candidate will have/be:
*Excellent Customer Service skills
* Admin experience
*Excellent telephone manner, with the ability to communicate clearly and create trust
*Ability to work under pressure
*Ability to manage personal workload
*Ability to work to a high standard of accuracy and efficiency

For more information please contact Camilla Burrows