Job description
Sewell Wallis are currently recruiting for a permanent Customer Service Administrator to join a fantastic business based within the East Leeds area.This is a great opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and start a career in customer service.
The ideal candidate will either have some experience of working within a customer service focused role or be a recent graduate or just someone looking to start a career in customer service. You must be comfortable making and receiving both inbound and outbound calls and thrive in a fast-paced environment. Full training and support will be given and the company provide free parking and a fun, friendly working environment.
The main duties of the role will involve:-
-Prioritising and processing customer orders and queries submitted by telephone and email.
-Ensuring that processes are completed on time as per the department daily working routine.
-Handling client/customer enquiries and issues in a timely and professional manner via telephone, email or fax.
-Proactively reporting any delays with orders to customers.
-Proactively monitoring end to end delivery.
-Building positive relationships with internal and external customers facilitating open communication.
-Supporting and encouraging team members and assisting others as required.
-Ensuring the internal system is updated with information daily.
-Investigating and resolving customer complaints and resolving complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
-Working towards targets and deadlines.
-Supporting the team with all related administration duties and covering over busy periods.
The ideal candidate will:-
-Be a confident communicator with a hunger to develop and learn new things.
-Have worked within a similar role or be a recent graduate or a fast learner keen to get into a customer service role.
-Have a can do attitude and will be an approachable team player.
-Have excellent organisational skills and good attention to detail.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
