Job description
Sewell Wallis are currently recruiting for a permanent Customer Service Advisor to join a fantastic, growing business based within the South Leeds area. The successful candidate will be a key member of the service/sales team and will be mentored and supported by an extremely knowledgeable and friendly Customer Service Manager.This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career.
The ideal candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Personality is key for this business so candidates without this experience will also be considered if they have some office based experience and can demonstrate that they are confident and eager to learn. Full training and support will be given and the company provide free parking and a fun, friendly working environment.
The main duties of the role will involve:-
-Processing high volumes of customer orders on a day to day basis.
-Downloading orders and using the in-house system.
-Arranging for goods to be dispatched out.
-Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
-Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
-Responding and dealing with emails.
-Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
-Advising customers on alternative products and additional services they may require.
-Working towards targets and deadlines.
-Supporting the team with all related administration duties and covering over busy periods.
The ideal candidate will:-
-Be a confident communicator with a hunger to develop and learn new things.
-Have worked within a similar role and will have previous order processing or customer service experience.
-Will have previous experience of dealing with queries and the ability to deliver excellent customer service at all times.
-Have a can do attitude and will be an approachable team player.
-Have excellent organisational skills and good attention to detail are also crucial.
For more information please contact Gemma Watmough
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
