Job description
Sewell Wallis are currently working with a leading professional services business based in the heart of Manchester city centre.They are now recruiting for two Client Operations Analysts due to strategic growth across the business. This is a client facing role where you will be dealing with global, insurance businesses daily, therefore effective stakeholder management experience is key to be a success in this role.
You will be required to provide operational support to all practice areas and regions for select Key & Growth Accounts. You will review the performance of fee earners, as well as current internal processes, to ensure compliance with regulatory obligations. You will need to be confident communicator as you will be liaising with the Partners and the business development teams on a regular basis.
Your key responsibilities will include the following:-
-Ensure the accurate submission of internal and client MI across clients
-Work closely with the MI team to provide training and guides to fee earner to enable accuracy of data completion
-Act as the main contact and subject matter expert for queries from fees earner regarding MI completion
-Provide reporting and tracking of MI compliance issues
-Analyse data to identify best practice and improvement opportunity across clients and departments
-Monitor compliance with the client SLA, particularly finance and billing
-Collaborate with finance to affect the smooth running of the e-billing process
-Review information from a number of sources, including client MI reports and QA, to analyse performance against KPI's and identify areas for improvement
-Deliver an annual SLA training programme to client fee earners
-Supporting the Senior QA and Client Operations Managers to deliver on continuous improvements identified
-Liaise regularly with the QA team to ensure that timely audit summaries are produced
To be considered for this opportunity you must have a strong background within insurance/claims with an excellent understanding of the insurance litigation processes. You must have an analytical mindset and have a proven track record of stakeholder management and effective relationship management. You will be able to understand data/MI issues and have the proven ability to manage projects.
Alongside a competitive salary, this role also comes with an exceptional career progression plan and some excellent benefits.
For further information please contact Lucy Regan.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
