Customer Service Advisor
About the Role
Sewell Wallis is excited to be partnering with an industry-leading West Yorkshire company based in Leeds. A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team based in Leeds. This role is offered on a temporary, ongoing basis.
The Customer Service Advisor sits within a close-knit environment where collaboration and teamwork are key. While the operation is small and family-friendly locally, it forms part of a wider international group, offering the stability and benefits of a large organisation while maintaining a personal, people-focused approach.
What will you be doing?
- Delivering exceptional customer service over the phone and via email.
- Handling inbound calls from customers and technicians.
- Managing enquiries through dedicated customer service mailboxes.
- Booking and planning repairs using internal systems.
- Liaising with the Planning Team and Regional Managers to resolve queries.
- Logging and investigating complaints on the complaints database.
- Providing quotations for private repair requests.
What skil;ls are we looking for?
- Proven track record in delivering excellent customer service via phone and email.
- Strong listening and communication skills.
- Highly organised with strong attention to detail and the ability to multitask and manage priorities.
- Confident with computer systems.
- A team player with empathy and problem-solving ability.
What's in it for you?
- Flexible home and office working
Apply below or for more information, contact Emma Johnsen.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
