Job description
Sewell Wallis are currently recruiting for a fantastic, well known growing business based on the outskirts of Wetherby who require a Customer Service Advisor to join their existing customer service team. This company offers brilliant progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close knit company that has a family feel about it.This is an excellent business for someone looking to prove themselves and develop their career. The ideal candidate will have previous experience of working within a customer service led industry and will enjoy providing excellent levels of customer service at all times. Full training and support will be given and the company provide free parking and an excellent benefits package.
The main duties of the role will involve:-
-Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times
-First point of contact for taking and managing calls and organising and scheduling appointments for work to be done
-Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests
-Logging information correctly on the system and ensuring everything is kept up to date and compliant
-Dealing with billing queries and payment arrangements
-Ensuring all missing information is dealt with effectively and any issues rectified immediately
-Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process
-Supporting the team with all related administration duties and covering over busy periods
The ideal candidate will:-
-Be a confident communicator with a hunger to develop and learn new things
-Have worked within a similar role within customer services
-Will have previous experience of dealing with escalated queries and the ability to deliver excellent customer service at all times
-Have a can do attitude and will be an approachable team player
-Have excellent organisational skills and good attention to detail are also crucial
For more information please contact Gemma Watmough
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
