Job description
Sewell Wallis are delighted to be helping a well-established manufacturing company based in the South Yorkshire area in their search for a motivated Customer Service Advisor to join their team. The successful candidate will have experience working in a fast paced environment and a passion for delivering first class customer service.Salary: £19,000
Responsibilities:-
*Handle front-line telephone and written contact with customers, consumers and sales personnel, facilitating the earliest possible resolution in line with service standards and procedures;
*Order editing and order entry as appropriate;
*Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and adopting a professional approach at all times;
*Receive and process 'follow up' information for previous requests and update systems as appropriate;
*Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
*Quickly identify situations requiring specialist information and direct customers appropriately;
*Provide the necessary administration support to resolve customer queries;
*Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;
*Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and respond positively to new and alternative systems;
*Maintain confidentiality and observe data protection and associated guidelines where appropriate.
Ideal Candidate:-
*Excellent customer service skills
* Admin experience
*Excellent telephone manner, with the ability to communicate clearly and create trust
*Ability to work under pressure
*Ability to manage personal workload
*Ability to work to a high standard of accuracy and efficiency
For more information please contact Camilla Burrows
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions www.sewellwallis.co.uk
