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Customer Service Administrator

  • Location


  • Sector:

    HR & Business Support

  • Job type:


  • Salary:

    £18000 - £21000 per annum

  • Contact:

    Rebecca Gibson

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Sewell Wallis are currently recruiting for a permanent Customer Service Administrator to join a fantastic, well-established company based within the Wetherby area. The successful candidate will be a key member of the customer service team and will be mentored and supported by an extremely knowledgeable and friendly Customer Service Manager.

This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a team of 5 friendly and supportive Customer Service Advisors.

The ideal candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Personality is key for this business so candidates without this experience will also be considered if they have some office based experience and can demonstrate that they are confident and eager to learn. Full training and support will be given and the company provide free parking and a fun, friendly working environment.

The main duties of the role will involve:-

- Answering incoming telephone calls, emails, letter and faxes from developers and occupiers then passing to relevant co-ordinator for a decision on further action.
- Logging all issues passed back by co-ordinators onto the system.
- Calling up details of original order on AS400 and adding all relevant information relating to the complaint onto the system.
- Sending acknowledgement letters and referrals to other manufacturers and sending order number requests.
- Liaising with and passing information back to the relevant co-ordinators.
- Dealing with supply only orders from developers and sorting through incoming orders by fax, e-mail and post.
- Logging, scanning and filing invoices and working directly for customer services and sending out completion letters if completed.
- General admin duties i.e. filing, sorting the post, taking telephone messages and passing on to co-ordinators and ordering and collecting stationery.

The ideal candidate will:-

- Be a confident communicator with an excellent telephone manner.
- Have worked within a similar role and will have previous customer service or admin experience.
- Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times.
- Have a can do attitude and will be an approachable team player.
- Have excellent organisational skills and good attention to detail are also crucial.

For more information please contact Becky Gibson

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.

Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.