Job description
Sewell Wallis are delighted to be working with a well respected law firm based in Manchester who are now looking for a Client Quality Assurance Assistant on a 6 month contract basis initially that could later develop into a permanent position.They are looking for people with either an insurance or legal background with strong excel skills, a brilliant organiser, great eye for detail and really importantly the confidence to communicate at all levels to ensure successful resolution.
This is a varied, client facing role which will interact with fee earners and clients to ensure that all contractual agreements and commitments are adhered to and monitoring ongoing communications.
The main duties include:
*Complete client file reviews
*Compile audit performance reports as required
*Communicate with relevant persons in the business to deliver constructive feedback
*Assist in implementing new processes in relation to design and training
*Review Service Level Agreements and ensure changes are communicated effectively to relevant teams
*Monitor compliant with the client SLA, with a particular focus on finance and billing
*Analyse data to identify best practice
*Support other members where necessary
*Preparing presentations for clients
*Supporting the Senior QA and Client Operations Manager when necessary
This role would suit someone with paralegal or insurance background or a legal grad with a couple of years experience.
If this role appeals to you then please contact Sue Wallis at Sewell Wallis.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
