Customer Services Representative

Sewell Wallis is working with a small, well-established business in Leeds (LS12) that is recruiting a Customer Services Representative to join their established team.

We are looking for a customer-service superstar who enjoys building relationships with customers over the phone and delivering outstanding service.  You’ll be a top-notch communicator both over the phone and by email, with the ability to handle enquiries professionally and efficiently.

The ideal candidate will have an excellent phone manner and bring a positive, can-do attitude paired with strong attention to detail and excellent organisational skills. You’ll enjoy working as part of a supportive and friendly team yet have the confidence to manage your own workload independently when required.

What will you be doing?

• Delivering excellent customer service by responding to customer enquiries professionally over the telephone and via email.
• Managing incoming calls from customers and technicians, providing accurate information and directing queries to the appropriate teams where necessary.
• Monitoring and responding to general enquiries received through the customer service inbox and other relevant departmental mailboxes.
• Coordinating repair appointments through internal booking systems, working closely with the Planning Team and Regional Managers to provide updates and resolve scheduling issues.
• Investigating and managing customer and administrator complaints, ensuring all issues are accurately recorded on the complaints database and followed up appropriately.
• Processing private quotation requests from members of the public.
• Participating in company training sessions and attending meetings as required.

What skills and experience are we looking for?

• At least two years’ experience in a phone based customer service role.
• Confidence handling telephone calls and responding to a variety of customer enquiries.
• Excellent communication and active listening skills.
• Strong organisational skills, with the ability to prioritise tasks and manage your workload effectively.
• A positive, proactive approach and a keen eye for detail.
• The ability to work collaboratively within a small team while also working independently when required.

What’s on offer?

• Starting salary of £25,535 per annum, with an annual salary review.
• Flexible hybrid working, with a combination of home and office working.
• 25 days’ annual holiday allowance.
• Holiday purchase scheme.
• Free on-site parking.
• Cycle to Work scheme.
• Discounted access to a range of gyms.
• Life cover.
• Access to self-funded private medical insurance.
• Contributory pension scheme.

Send us your CV below or contact Jemima Vibert for more information.

To apply, please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry. We offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance, from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. We are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.