Customer Service Administrator
About the Role
Sewell Wallis is currently recruiting for a Customer Service Administrator to join a fantastic, growing West Yorkshire business based within the South Leeds area. The successful candidate will be a key member of the service team and will be mentored and supported by an extremely knowledgeable and friendly Team Leader.
This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career.
The ideal Customer Service Administrator candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment.
What will you be doing?
- Ensuring that processes are completed on time as per the department daily working routine.
- Handling client/customer enquiries and issues in a timely and professional manner via telephone or email.
- Proactively reporting any delays with services to customers.
- Proactively monitoring end to end service process.
- Building positive relationships with internal and external customers facilitating open communication.
- Supporting and encouraging team members and assisting others as required.
- Ensuring the internal system is updated with information daily.
- Reporting any customer issues or service delays to the Customer Service Manager.
What skills are we looking for?
- Be a confident communicator with a hunger to develop and learn new things.
- Have worked within a similar role and will have previous customer service or administration experience.
- Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times.
- Have a can do attitude and will be an approachable team player.
- Have excellent organisational skills and good attention to detail are also crucial.
What's on offer?
- Hybrid working.
- Working as part of a friendly and supportive team.
- Strong progression.
- Free onsite parking.
For more information please contact Becky Gibson
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
