Job description
Sewell Wallis are working with a global professional services firm based in Manchester city centre, in their search for a Senior Performance Analyst. This new position, will sit with the Quality Assurance Team and will be responsible for developing strategies for the delivery of improvement to compliance by way of operational training to the business areas. This is an all-encompassing role where you will liaise with senior stakeholders on a daily basis and will be delivering training, online and face to face, to people across the organisation to make the necessary improvements to business performance.You will need to perform root cause analysis and work closely with the QA Manager and team, to develop a plan for improving results within the business, helping to develop a culture of Continuous Improvement.
Reporting into the QA Manager, as the Senior Performance Analyst your role will include the following duties:-
-Collaborate with key stakeholders to ensure the relevant departments receive suitable induction training on client operational processes and self-audit requirements
-Ensure the QA probationary process is followed and provide additional training support to enable the business to effectively performance manager new starters
-Monitor and interrogate MI and self-audit results with the QA Analysts, so that you can identify training requirements and help stakeholders to proactively manager performance issues
-Ensure regular follow ups are put in place to confirm all training has been effective
-Collaborate with the QA, MI and case management development teams to ensure all feedback on training is communicated and recommendations on the process are made
-Liaise with stakeholders across the business to ensure any system or process changes are identified and training is provided
-Deliver annual key account refresher training across all services lines
-Identify any opportunities for enhanced service delivery by partnering across with all senior stakeholders. You will be responsible for considering areas including process efficiency, technology and IT solutions to ensure continuous improvement and support business integration and delivery of new initiatives
-Assist with on-boarding of new work
-Undertake ad hoc projects as required
-Attend internal review meetings
To be considered for this excellent opportunity you must have experience working within the legal/insurance industry with knowledge of litigation process. It is essential that you have experience of training development and delivery, online and face to face, to be considered for this position.
You must be a confident and highly articulate individual who can support senior stakeholders in a business and also deliver interesting and motivating training material.
Any background within audit would also be highly advantageous but not essential.
This role comes with an exceptional benefits package including private medical healthcare, flexible working and a competitive salary ranging from the late £30's to the early £40's for the right candidate.
If you would like further information before applying, then please contact Lucy Regan.
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
