Sewell Wallis are currently recruiting for a fantastic, growing business based on the outskirts of Batley who require an Order Processor/Customer Service Advisor to join their existing customer service/sales team. This company offers brilliant progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career. This is an great role for an individual who has ideally worked within a customer service led industry and therefore understands the challenges and complexities that they will potentially face. Full training and support will be given and the company provide free parking and an excellent benefits package.

The main duties of the role will involve:-

- Processing high volumes of customer orders on a day to day basis.
- Downloading orders and using the in-house system.
- Arranging for goods to be dispatched out.
- Supporting with the processing of invoices.
- Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
- Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
-Responding and dealing with emails.
- Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
- Supporting the team with all related administration duties and covering over busy periods.

The ideal candidate will:-

-Be a confident communicator with a hunger to develop and learn new things
- Have worked within a similar role and will have previous order processing and customer service experience
-Will have previous experience of dealing with escalated queries and the ability to deliver excellent customer service at all times
- Have a can do attitude and will be an approachable team player
-Have excellent organisational skills and good attention to detail are also crucial

For further details please contact Gemma Watmough on 07900 738647

Job

Order Processor/Customer Service Advisor - Batley

Sitemap

Head Office

Offices