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Inbound Customer Service

Job description

I have a fantastic opportunity working for globally known business. This client are well respected and will offer working from home 50% of the time. This role will be taking inbound finance and accounting queries and redirecting them to the right department. This role would suit someone who has inbound or outbound experience.

Are you an experienced customer service or telesales individual? If so then please apply below, as I can assure you this role won't be available for long.

Job duties:

 Handling inbound interactions received into the FSSC Accounts Receivable
Helpdesk by phone, email and post whilst ensuring a professional service is
delivered.
 Be the first point of contact for all customer enquiries, creating and categorising
inbound service requests and resolving on a first time basis where possible.
 Answering and where possible, resolving queries relating to Accounts Receivable
dealing with potential complaints and escalating as appropriate.
 Liaising with the Credit Control function to enable timely resolution.
 Action workflow requests in a timely and consistent manner
 Identify and escalate issues and incidents
 Work to daily team targets set by the AR Helpdesk Team Leader
 Any other Adhoc tasks as required

Personal specification:

 Experienced in using MS Excel & MS Word
 Numerate and literate
 Experience of using a CRM system would be desirable
 An understanding of accounting systems and the interactions of ledgers is
preferred but not required
Experience
 Experience of working with internal and external Customers to resolve queries
and issues
 Experience of working in a busy Customer Service/Finance environment

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.

Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

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