HR Customer Service Advisor

  • Location

    Rotherham, South Yorkshire

  • Sector:

    HR & Business Support

  • Job type:


  • Salary:

    £16000 - £18795 per annum

  • Contact:

    Camilla Burrows

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Sewell Wallis are recruiting for a HR Customer Service Advisor to join one of our favourite clients within the public sector on a 6 month FTC. The post holder will work within the HR Shared Service Centre, delivering customer services to a wide range of customers, principally employees and the employees of external customers.

Salary: £18,795

Main duties & responsibilities:

*Be the first point of contact and provide accurate and timely resolution and advice to employees and manager enquiries over the phone and via email.
*Deal with, and solve, problems and issues relating to the use of the HR and Payroll Self-Service system.
*Actively promote and develop the use of the HR and Payroll Self-Service system, On-line forms and reporting functions, and the HR pages on the intranet.
*Carry out filing, maintaining staff records, preparing documents for scanning, photocopying, faxing, arranging meetings, diary appointments and handling post
*Provide administrative support to the HR and Payroll Service and sorting and distributing the incoming mail on a regular basis.
*Set up and produce non-standard letters, templates, spreadsheets and other required documentation.
*Assist in the development of systems, procedures and guidance to meet the changing demands of the HR Service Centre as a result of changes to policy, processes systems or legislation.

The ideal candidate will have/be:

*Previous experience working within a contact centre
*Great customer service skills Excellent communication skills both written and verbal
*Previous administration experience
*Previous experience working in HR Shared Services (desirable but not essential)

Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. As part of our recruitment process, we will retain your CV for a period of one year to enable us to consider you for future roles. After this period your CV will be deleted.