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Job

Customer Service Officer

  • Location

    Sheffield, South Yorkshire

  • Sector:

    HR & Business Support

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum + Bonus, Pension

  • Contact:

    Hernan Rauter

  • Contact email:

    hernan.rauter@sewellwallis.co.uk

  • Job ref:

    HR/8958_1574160189

  • Published:

    10 months ago

  • Expiry date:

    2019-12-19

  • Startdate:

    ASAP

Sewell Wallis are delighted to be helping a well-established and reputable manufacturing business based in Sheffield in their search for a motivated Customer Service Officer to join their team. The successful candidate will have experience working in a fast paced environment and a passion for delivering first class customer service.

Salary: Competitive + Excellent Benefits

*Handle front-line telephone and written contact with customers, consumers and sales personnel, facilitating the earliest possible resolution in line with service standards and procedures;
*Order editing and order entry as appropriate;
*Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and adopting a professional approach at all times;
*Receive and process 'follow up' information for previous requests and update systems as appropriate;
*Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
*Quickly identify situations requiring specialist information and direct customers appropriately;
*Provide the necessary administration support to resolve customer queries;
*Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;
*Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and respond positively to new and alternative systems;
*Maintain confidentiality and observe data protection and associated guidelines where appropriate.

The successful candidate will have/be:
*Excellent Customer Service skills
*Excellent telephone manner, with the ability to communicate clearly and create trust
*Able to work under pressure
*Able to manage personal workload
*Able to work to a high standard of accuracy and efficiency

For more information please contact Hernan Rauter

Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. As part of our recruitment process, we will retain your CV for a period of one year to enable us to consider you for future roles. After this period your CV will be deleted.