Customer Service Manager
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Location
Barnsley, South Yorkshire
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Sector:
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Job type:
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Salary:
£30000 - £35000 per annum
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Contact:
Camilla Burrows
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Contact email:
camilla.burrows@sewellwallis.co.uk
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Job ref:
CAM/9226_1579263514
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Published:
over 1 year ago
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Expiry date:
2020-02-16
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Startdate:
ASAP
Salary: £30,000 to £35,000
Duties & Responsibilities:
*Oversee all aspects of the customer service experience
*Lead the Customer Service team to meet targets
*Monitor and review methods of procedures
*Hold meetings with departments to discuss company expectations
*Support the General Manager with team engagement strategies
*Ensure all policies and procedures are carried out by the customer service team
*Analysis of data and report on KPI's
*Liaise with management departments
*Work alongside the other senior managers
*Review existing procedures and identify new methods of improvement
Ideal Candidate:
*Manufacturing industry background
*Customer Service Management experience
*Experience working in a fast pace environment
*Strong communication skills
*Ability to problem solving
*Motivational skills
*Driven
*Leadership skills
*Positive attitude
