Customer Service Assistant

  • Location

    Sheffield, South Yorkshire

  • Sector:

    HR & Business Support

  • Job type:


  • Salary:


  • Contact:

    Camilla Burrows

  • Contact email:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Sewell Wallis are delighted to be working alongside a successful engineering and manufacturing business in Sheffield who are looking for an experienced individual within customer services and administration. The successful candidate will be responsible for providing solutions efficiently and delivering an unforgettable experience to each customer.

Main duties & responsibilities:

*Respond to enquiries and requests via phone, email and SMS; as efficiently as possible
*Recognise and resolve instances that requires specialist information
*Process and manage the sales orders.
*Communication with the Operations department and any other relevant departments.
*Basic administrative duties e.g.: printing, mailing, photocopying, faxing etc.
*Encourage customer feedback via outbound calling in order to assist with customer service of the company.
*Attend meetings internal and external when needed.
*Make certain that an effective tracking system is placed of sales order and client paper work
*Sustain confidentiality and observe data protection and guidelines when needed

Ideal candidate:

*Customer service experienced, preferably in an Engineering industry (desirable)
*Ability to use CRM systems confidently (desirably SAP)
*Strong interpersonal skills
*Has a positive attitude
*Excellent telephone manner
*Ability to build relationships
*Self-motivated and professional
*Ability to be creative
*Able to work under pressure in a fast pace environment

For more information please contact Camilla Burrows

Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. As part of our recruitment process, we will retain your CV for a period of one year to enable us to consider you for future roles. After this period your CV will be deleted.