Sewell Wallis are currently recruiting for a fantastic, well known growing business based on the outskirts of Shipley who require a Customer Service Advisor to join their existing customer service/sales team. This company offers brilliant progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career. The ideal candidate will have previous experience of working within a customer service led industry, ideally in a contact centre environment and therefore will understand the challenges and complexities that they will potentially face. Full training and support will be given and the company provide free parking and an excellent benefits package. Hours will be based on a rotation shift pattern, however the latest you would be required to work until would be 6pm and you wold only need to be able to work one Saturday in every eight weeks with time off in the week offered for the Saturday.

The main duties of the role will involve:-

-Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times
-First point of contact for taking and managing calls and organising and scheduling appointments for work to be done
-Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests
-Logging information correctly on the system and ensuring everything is kept up to date and compliant
-Dealing with billing queries and payment arrangements
-Ensuring all missing information is dealt with effectively and any issues rectified immediately
-Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process
-Supporting the team with all related administration duties and covering over busy periods

The ideal candidate will:-

-Be a confident communicator with a hunger to develop and learn new things
-Have worked within a similar role within customer services/ have a contact centre background
-Will have previous experience of dealing with escalated queries and the ability to deliver excellent customer service at all times
-Have a can do attitude and will be an approachable team player
-Have excellent organisational skills and good attention to detail are also crucial

For more information please contact Gemma Watmough

Job

Customer Service Advisor - Shipley

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