Customer Service Advisor - Shipley
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Location
Shipley, West Yorkshire
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Sector:
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Job type:
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Salary:
£17000 - £19000 per annum
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Contact:
Gemma Watmough
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Contact email:
gemma.watmough@sewellwallis.co.uk
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Job ref:
GEM/9338_1580818978
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Published:
about 1 year ago
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Expiry date:
2020-03-05
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Startdate:
ASAP
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Consultant:
#
The main duties of the role will involve:-
-Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times
-First point of contact for taking and managing calls and organising and scheduling appointments for work to be done
-Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests
-Logging information correctly on the system and ensuring everything is kept up to date and compliant
-Dealing with billing queries and payment arrangements
-Ensuring all missing information is dealt with effectively and any issues rectified immediately
-Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process
-Supporting the team with all related administration duties and covering over busy periods
The ideal candidate will:-
-Be a confident communicator with a hunger to develop and learn new things
-Have worked within a similar role within customer services/ have a contact centre background
-Will have previous experience of dealing with escalated queries and the ability to deliver excellent customer service at all times
-Have a can do attitude and will be an approachable team player
-Have excellent organisational skills and good attention to detail are also crucial
For more information please contact Gemma Watmough
