Shipley, West Yorkshire
£17000 - £19000 per annum
10 months ago
This is an excellent business for someone looking to prove themselves and develop their career. The ideal candidate will have previous experience of working within a customer service led industry, ideally in a contact centre environment and therefore will understand the challenges and complexities that they will potentially face. Full training and support will be given and the company provide free parking and an excellent benefits package.
The role will involve working across three different shifts between the hours of 8am with the latest finish time being 6pm. There will also be a requirement to work one Saturday from 9am - 1pm, every 6-8 weeks.
The main duties of the role will involve:-
-Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times
-First point of contact for taking and managing calls and organising and scheduling appointments for work to be done
-Processing any customer service complaints, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests
-Logging information correctly on the system and ensuring everything is kept up to date and compliant
-Dealing with billing queries and payment arrangements
-Ensuring all missing information is dealt with effectively and any issues rectified immediately
-Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process
-Supporting the team with all related administration duties and covering over busy periods
The ideal candidate will:-
-Be a confident communicator with a hunger to develop and learn new things
-Have worked within a similar role within customer services/ have a contact centre background
-Will have previous experience of dealing with escalated queries and the ability to deliver excellent customer service at all times
-Have a can do attitude and will be an approachable team player
-Have excellent organisational skills and good attention to detail are also crucial
For more information please contact Gemma Watmough
Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. As part of our recruitment process, we will retain your CV for a period of one year to enable us to consider you for future roles. After this period your CV will be deleted.