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Customer Service Administrator

  • Location:


  • Sector:

    HR & Business Support

  • Job type:


  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Rebecca Gibson

  • Contact email:

  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


  • Consultant:

    Rebecca Gibson

Sewell Wallis are currently recruiting for a permanent Customer Service Administrator to join a fantastic, growing business based within the South Leeds area. The successful candidate will be a key member of the service team and will be mentored and supported by an extremely knowledgeable and friendly Team Leader.

This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career.

The ideal candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment.

The main duties of the role will involve:-

-Liaising with clients to identify appointed orders.
-Liaising with the production manager and team leaders to ensure timely delivery.
-Ensuring that processes are completed on time as per the department daily working routine.
-Handling client/customer enquiries and issues in a timely and professional manner via telephone, email or fax.
-Proactively reporting any delays with orders to customers.
-Proactively monitoring end to end delivery.
-Building positive relationships with internal and external customers facilitating open communication.
-Supporting and encouraging team members and assisting others as required.
-Ensuring the internal system is updated with information daily.
-Reporting any customer issues or order delays to the Customer Service Manager.
-Working towards targets and deadlines.
- Attending and participating in daily, weekly and monthly quality meetings if applicable.
-Supporting the team with all related administration duties and covering over busy periods.

The ideal candidate will:-

-Be a confident communicator with a hunger to develop and learn new things.
-Have worked within a similar role and will have previous customer service or administration experience.
-Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times.
-Have a can do attitude and will be an approachable team player.
-Have excellent organisational skills and good attention to detail are also crucial.

For more information please contact Becky Gibson

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.

Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.