£19000 - £21000 per annum
about 1 year ago
The main duties of the role will be -
-Reviewing and analysing aged debt and making high volumes of calls to recover monies.
-Agreeing debt collection targets and negotiating payment plans.
-Ensuring that credit notes are processed correctly, monitoring reasons for credit notes being raised.
-Identifying problem debts that require escalation and liaising with the Credit Control Manager as appropriate.
-Maintaining relationships with both colleagues and clients.
-Other ad-hoc tasks as required including invoice coding and running system reports.
-Ideally have previous experience or understanding of a credit/collections based role or will have worked within a customer service based role within a contact/call centre environment.
-Have experience of working within a fast paced environment and will be able to work towards strict targets and KPI's.
-Be keen to learn and open to training and support.
-Have strong written and verbal communication skills.
-Be able to communicate at all levels and be able to liaise with managers and clients.
-Be able to prioritise your own workload to meet deadlines.
-Have strong IT skills and pick up new systems quickly.
For further details please contact Gemma Watmough.