Job description
Sewell Wallis are delighted to be working exclusively with a growing financial services based business within the Leeds area in their search for an enthusiastic and driven Retentions/Collections Specialist. This is a pivotal role within the business that has been newly created after continued business growth and development.This is an excellent opportunity for someone with a strong background within collections/retentions to join a well-respected and established business where you will gain end to end experience and ownership of the collections process. You will be supported by an extremely personable and knowledgeable Financial Controller and will be given all the training and development you require in order to fulfil the needs of the role.
The role will be primarily focused around making contact with individuals who are behind with their payment plans and negotiating to come to a conclusion that benefits both parties. There will also be an element of calling old customers with the view to retain their business for future.
To be successful you will have a real passion for collections/retentions and will have previous experience of the full process and will have a proactive and analytical approach and will be able to develop trusted working relationships with key stakeholders. Alongside a competitive basic salary there is also an extremely generous bonus scheme based on individual performance with the opportunity to potentially double your salary.
The main duties of the role will involve:-
-Chasing payments from people behind with planned payments
-Contacting clients via phone/email and letter
-Providing reports both verbally and written to Senior Management to update on progress and flagging up any problematic clients
-Calling recently cancelled plans to see if they can be retained and investigating reasons for cancellations
-Following the internal process for problematic clients and taking to a legal stage if needed
-Being the main point of contact for escalated queries and making key decisions
-Looking at current processes and policies and identifying areas for improvement
-Working closely with the Financial Controller and the General Manager on project work and liaising with key stakeholders both internally and externally
-Building up and maintaining strong customer relationships and providing excellent customer service at all times
The ideal candidate will:-
-Have previous experience of working within collections and retentions and will be confident having difficult conversations whilst remaining professional at all times
-Will be comfortable and will enjoy working in a fast paced, ever changing business and will be able to work towards multiple targets and deadlines
-Will be proactive and will be able to implement and drive forward change in terms of existing policies and procedures
-Be driven and will want to be a high achiever
For more information please contact Gemma Watmough
To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful.
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
